VR ZONE PLAY BOOKING REFUND POLICY

Last Updated: 07/11/2024

Thank you for choosing VR Zone Play for your virtual reality entertainment experience. We are committed to ensuring your enjoyment and satisfaction. Please carefully review our Booking Return and Refund Policy to understand the guidelines for cancellations, returns, and refunds.

1. BOOKING CANCELLATIONS
1.1 Requesting Cancellations: You may request the cancellation of your VR Zone PLAY booking at any time, adhering to the terms below.

1.2 Cancellation Process: To cancel a booking, please contact us at sales@vr-zone.com.au or call 0455 545 576. Kindly provide your booking details, including your name, booking date, and any relevant confirmation or reference numbers.

1.3 Cancellation Fees: Cancellations made within 24 hours of the booked session may incur a cancellation fee. Refer to your booking confirmation for specific timeframes and associated fees.

2. REFUNDS
2.1 Eligibility: Refund eligibility is determined based on the timing of your cancellation and any applicable fees mentioned in your booking confirmation.

2.2 Processing Time: If eligible, refunds will be processed within 10 business days and credited to the original payment method used for the booking.

2.3 Note: Refunds may take time to reflect on your account, depending on your payment provider.

3. NO-SHOWS
3.1 Policy: If you fail to attend your booked VR Zone Play session without prior notice or cancellation, no refund will be provided.

4. RESCHEDULING
4.1 Procedure: If you wish to reschedule your VR experience, please contact us promptly to check for alternative availability.

4.2 Accommodation Efforts: While we make reasonable efforts to accommodate rescheduling requests, availability is subject to our booking schedule.

5. SESSION INTERRUPTIONS
5.1 Technical Issues: In the event of technical issues or interruptions beyond our control during your VR experience, we will strive to promptly resolve the matter and extend your session time accordingly.

6. CONTACT US
For inquiries or further assistance regarding your VR Zone Play booking, contact us at sales@vr-zone.com.au or 0455 545 576.

7. CHANGES TO THE POLICY
We reserve the right to modify this VR Zone Play Booking Refund Policy at any time. Changes become effective immediately upon posting on our website.